Service Essentials Plus

Service Essentials Plus

Participants can expect to receive internal customer practices that increase morale and reduce turnover.

Topics include:

  • attitude for excellent service
  • identifying customer needs
  • use customer-friendly body language & words
  • practicing excellence at every customer contact point
  • handle difficult customers with care
  • essential practices by mail, managing the call
  • receive essential functions.

Training sessions are behavior-based providing individual assessments and action plans included for improvement in every essential customer service practice.

Scheduled upon request

Minimum 6 students

To schedule training contact Madeleine Russell at (903) 823-3014 or madeleine.russell@texarkanacollege.edu.