Participants can expect to receive internal customer practices that increase morale and reduce turnover.

Topics include:

• attitude for excellent service
• identifying customer needs
• use customer-friendly body language & words
• practicing excellence at every customer contact point
• handle difficult customers with care
• essential practices by mail, managing the call
• receive essential functions.

Training sessions are behavior-based providing individual assessments and action plans included for improvement in every essential customer service practice.

Scheduled upon request

Minimum 6 students

Program Contacts

Dustin Austin

Director of Workforce Development

903-823-3200
email